Harland & Wolff are seeking to recruit a Sales CRM Coordinator to join our dynamic and growing team.

Your role will focus on administering the H&W Group Customer Relationship Management software tool to correctly manage all Sales/BD data and provide agile and accurate business opportunity reports and statistical outputs.

Responsibilities

  • To provide effective & efficient coordination and administrative support to the Sales / BD team.
  • Own and administer the company CRM system, produce suite of reports which support pipeline growth and opportunity conversion performance across all 5 target markets and H&W sites.
  • Accurately take minutes from key Sales / BD meetings & reviews and issue them timeously to all relevant parties following each meeting.
  • Ensure all actions are noted in the applicable Sales / BD Action Log and CRM after each applicable review meeting and distributed to all relevant parties.
  • Act as the CRM owner / focal point which supports all Sales / BD performance activities, close engagement and interaction with Commercial and Operations, and drives action across the entire Sales / BD lifecycle.
  • Work closely with the IT / Systems (IFS) team to ensure full system scoping and operability of the CRM system, and deploy effective administration of same. Continually assess appropriate upgrades / improvements to aid data review, reporting and decision making.
  • Support the development, implementation, adherence and continual improvement of all Sales / BD processes and procedures to achieve a more efficient working environment.
  • Take the lead in responding to enquiries and customer requests and work closely with the Sales / BD team and other key stakeholders across the H&W Group, to improve the Sales / BD and quote to cash cycle

Attributes

  • Broad working knowledge of CRM systems and their administration
  • Understands company policies and procedures
  • Experience within a business / project administrative environment
  • Competent using Microsoft Office packages
  • Excellent communicator – both written and verbal
  • Excellent organisational skills
  • Able to deliver high quality work to tight timescales and under pressure
  • Team player

HOW TO APPLY

For further information please contact hr@harland-wolff.com and to apply, please send all CVs to recruitment@harland-wolff.com.

Job Category: Business Development Business Support Sales
Job Type: Full Time Permanent
Job Location: Belfast

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