We have an exciting opportunity for a Graduate IT Support Technician to join the business with an opening in Methil.

Reports to: IT Support Lead

Job Duties

  • Update hardware and software asset register
  • Install firmware updates to hardware devices
  • Assist the 3rd party support teams with any updates to line of business applications
  • Work tickets escalated by 3rd party support teams for onsite engineer only work
  • Deal with any hardware issues with peripherals
  • Deploy new PCs, tablets and mobiles
  • Printer and peripheral installation
  • Maintain windows deployment systems with latest drivers for all PCs
  • Cabling and patching work
  • New staff IT inductions
  • Basic training on IT tasks
  • Assist staff with their use of all Business Applications/helping on IT items they are stuck with

About you

  • Minimum 1 year relevant and recent IT support experience
  • Demonstrable  experience providing support of PC’s, laptops, printers etc.
  • Demonstrable experience of providing support for MS Windows 8 and 10, Office 2013 onwards M365

The Package

  • Full time/permanent position
  • Competitive base pay
  • 31 days holiday
  • Opportunities for L&D development
  • Company pension

To apply for the role please contact people.skills@harland-wolff.com

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